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January 06, 2020
Residential and business consumers demand smart integration, automation capabilities in future intrusion systems

TORONTO – (Jan. 6, 2020) –Consumers are expecting more from their intrusion systems and that includes additional capabilities like user friendly interfaces, interactive services, and video, along with systems that are cyber secure and future-proof.

In a recently published article by Security Systems News, Rob Davis, general manager, intrusion, security products, Johnson Controls, said that consumers of today demand a single platform that can manage both their automation and intrusion needs.

“A user-friendly interface that allows users to see activity statuses at all times is fundamental,” Davis identified, adding that this type of interface allows for more robust monitoring of potential threats and further hardens the system. “Interactive services are the backbone of a comprehensive system, allowing for security, automation and interoperability with other functionalities. Consumers have a lot of capabilities at their fingertips thanks to smart devices, so it is logical for security systems to also be accessible in this way.”

As a result, it’s critical that installers are in tune to where the technology is headed, which includes both edge-based technology and using devices as points of security. Davis recommended that installers listen to their residential customers’ needs before making recommendations. For commercial intrusion systems, he said it’s important to understand the customer’s business, how the user will interact with the system and review whether the system should be hardwired, wireless or a hybrid system.

In the future, Davis predicts “less reliance on the typical security panel and peripheral model and the companies that make the right investment in next-generation technologies, such as SaaS, machine learning and AI, are the ones who will be successful.”

To read the complete article in Security Systems News, visit this link. For more information on Johnson Controls and its intrusion business unit, please visit


About Johnson Controls

Johnson Controls is a global leader creating a safe, comfortable and sustainable world. Our 105,000 employees create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities in 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings. For more information, visit or follow @johnsoncontrols on Twitter.


About Johnson Controls Building Technologies & Solutions

Johnson Controls Building Technologies & Solutions is making the world safer, smarter and more sustainable – one building at a time. Our technology portfolio integrates every aspect of a building – whether security systems, energy management, fire protection or HVACR – to ensure that we exceed customer expectations at all times. We operate in more than 150 countries through our unmatched network of branches and distribution channels, helping building owners, operators, engineers and contractors enhance the full lifecycle of any facility. Our arsenal of brands includes some of the most trusted names in the industry, such as Tyco®, YORK®, Metasys®, Ruskin®, Titus®, Frick®, PENN®, Sabroe®, Simplex® and Grinnell®. For more information, visit or follow @Johnsoncontrols on Twitter.


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