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April 05, 2017
Tyco Security Products Enhances SG-System 5 with PSTN Line Cards, New Automation Methods, SureView Systems Integration

Sur-Gard System 5 Users Can Now Support Both IP-based and PSTN alarm signals

LAS VEGAS   April 5, 2017 –– Tyco Security Products, part of Johnson Controls, announced today that Sur-Gard, the industry leader in monitoring station solutions, now supports PSTN line cards on the SG-System 5 receiver to give central stations the flexibility to monitor both IP and PSTN alarm signals to create our most powerful receiver solution to date.

PowerSeries Neo product shot

With this enhancement, SG-System 5 can support a combination of 24 IP or PSTN line cards. More than 150 communication formats are supported through the PSTN line cards, which features patented Automatic Hand Shake (AHS) technology to remember the required handshake and/format of the incoming events resulting in an expedited signal processing time.

“The security industry still has many central stations that are monitoring alarm accounts over PSTN lines and we recognized the value of enhancing the SG-System 5 to support this method of communication,” said Dwayne Salsman, Senior Product Manager, Tyco Security Products. “This upgrade, along with the accompanying enhancements, enable central station operators and integrators the opportunity to provide their customers with technology-leading alarm monitoring capabilities.”

Also new to SG-System 5 is the addition of Split Reporting, which allows central stations to use both CPMs simultaneously to split the data traffic over two paths to prevent overloading the station’s automation software.   In addition, Multi-port Automation allows users to expand up to four automation outputs per CPM (eight total per receiver) to distribute alarm events to multiple automation software connections to seamlessly handle the SG-System 5’s 1.5 million account capability without issue.

With the Logging Port, central stations can replicate the receiver’s automation output to integrate with a variety of 3rd party applications without the requirement of signal acknowledgement. This capability is available through the purchase of an additional license.

A recent new feature of SG-System 5 receiver is its integration with Immix®, which is SureView Systems’ video centric software platform. When paired with Immix®, the SG-System 5 can output alarm events, including visual verification alarms received from PowerSeries Neo systems, into a variety of different automation solution providers for a common user interface across multiple video solution providers.

Immix® is UL Certified in the United States and BS8418 compliant in Europe. It consolidates a wide range of different security products into one simple operator interface dramatically improving the efficiency of central alarm monitoring stations offering next generation video monitoring services.


Sur-Gard receiving products are industry leading. The SG-System 5 product offers the highest account density per U rack availability in the industry and is fully ‘hot swappable,’ remotely upgradable and supports visual verification features for DSC PowerSeries Neo, Tyco Security Products hybrid intrusion platform.

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About Sur-Gard

Sur-Gard alarm receiving products from Tyco Security Products are now part of Johnson Controls, a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Sur-Gard is known as the number one brand for receiving equipment with numerous patents and awards for innovation and leadership. With decades of experience in the engineering, manufacturing, service and support of central stations receivers, Sur-Gard products cover a range of applications from proprietary applications requiring reception of a couple of accounts through to full central monitoring stations with hundreds of thousands accounts using "Virtual" receivers with automatic redundancy. To learn more about Sur-Gard products, visit

Tyco Security Products is now part of Johnson Controls, a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. With its world-leading premium access control, video, location-based tracking and intrusion solutions, Tyco Security Products employs over 2,800 employees globally, including research and development, marketing, manufacturing, sales, service and logistics teams in the Americas, Europe, the Middle East, Africa, and Asia Pacific. Our products, built by developers from all product disciplines, consistently allow customers to see more, do more, and save more across multiple industries and segments including healthcare, government, transportation, finance, retail, commercial and residential.  Worldwide, Tyco Security Products helps protect 42% of Fortune 500 companies, transportation systems on five continents, 37% of the world’s top 100 retailers, over two million commercial enterprises, thousands of students in more than 900 educational facilities, and over five million private residences.



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